We want you to be happy with your purchase. If your order isn’t quite right, we’re here to help.
You may return eligible products within the return period outlined below, provided they meet the requirements of this policy.
Eligibility
Eligible for return within 30 days of delivery.
To be eligible for a return, items should be:
- Unused and in their original condition
- Complete, including any accessories or included items
- Returned in their original packaging where reasonably possible
- Accompanied by your order details or proof of purchase
We may be unable to accept returns for items that have been used, damaged, altered or returned incomplete.
How to Request a Return
To request a return, please contact us using the details provided below.
When submitting a return request, please provide your order number and the reason for the return. We may also request photographs or other information where necessary to assess the condition of an item or investigate an issue with your order.
Once we receive your returned item, we’ll inspect it and notify you by email of the outcome.
Please allow 7 business days after receipt for your return to be inspected and processed.
Return Shipping
Unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item, you are responsible for the cost of returning the item.
Original shipping charges are generally non-refundable, unless required otherwise by applicable law or the return is due to an error on our part.
We recommend using a tracked shipping service when returning an item, as we cannot be responsible for returns that are lost in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs and details of the issue so we can investigate and arrange an appropriate solution.
Where an item is confirmed to be faulty or incorrectly supplied, we’ll provide a replacement, refund, or other appropriate remedy.
Bundles & Sets
Products sold as part of a bundle or set must generally be returned together rather than individually.
If only part of a bundle is returned, we may be unable to process the return or may adjust the refund where permitted by applicable law.
International Returns & Customs
Customers returning orders internationally are responsible for ensuring that the package is correctly addressed and complies with applicable shipping and customs requirements.
Any customs charges, duties, or fees associated with an international return may be the responsibility of the customer unless the return is due to our error or applicable law requires otherwise.
Refunds
Once your return has been received and approved, your refund will be processed to the original payment method, unless otherwise agreed or required by law.
Please allow additional time for your bank or payment provider to make the funds available in your account.
Returns We Cannot Accept
We reserve the right to decline returns that:
- Are outside the applicable return period
- Show signs of use beyond what is reasonably necessary to inspect the product
- Are damaged through customer misuse
- Are incomplete or missing included components
- Are sent without following our return instructions
Where permitted by law, items that do not meet the requirements of this policy may be returned to the customer at their expense.
Contact Us
For questions about returns or refunds, please contact us at:
Email: support@oakandcloth.co