We’re committed to getting your order to you safely and as quickly as possible. We work with trusted shipping carriers to provide reliable delivery and tracking wherever available.
Please review the information below for details about our shipping process, delivery times and order changes.
Shipping & Tracking
USA Shipping: 4-6 Business Days
Orders are shipped using trusted delivery carriers. Shipping costs and estimated delivery times may vary depending on your location, order size and the shipping method selected at checkout.
Once your order has been dispatched, you’ll receive tracking information by email or through your order details where available. Tracking information confirms that your order has been shipped and is in transit.
Please note that delivery estimates are not guaranteed, as delays can occasionally occur due to carrier issues, weather, public holidays or other circumstances outside our control.
Missing, Damaged or Undelivered Orders
If your order arrives damaged, is missing an item or has not arrived within the expected delivery timeframe, please contact us as soon as possible.
For damaged or missing items, we may request photos of the product, packaging, shipping label and other relevant order information so that we can investigate the issue with the carrier.
If tracking shows that an order has been marked as “Delivered,” but you have not received it, please first check around your delivery address and with household members, neighbours, or the relevant delivery location. You may also need to contact the shipping carrier to report the issue.
Please contact us within 7 days of the delivery date shown in the tracking information if you believe your order has been incorrectly marked as delivered.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We accept cancellation or modification requests within 12 hours of purchase, provided the order has not already entered processing or shipping.
Once an order has been processed or dispatched, we may be unable to make changes or cancel the order.
Order Processing
Orders are normally processed within 2 -3 business day, excluding weekends and public holidays.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Processing and delivery times may vary during busy periods, promotional events, holidays, or due to circumstances outside our control.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: support@oakandcloth.co